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  • Damsels in Distress

    Great customer service can be hard to find, so we like to call attention to it when we experience it. It's a great reminder of the memorable impact good service makes and the loyalty it can win.
  • Five Ways to Transform Yourself in 2012

    At this time each year, many of us focus on setting goals for the year to come. This is a habit that I recommend highly, but only if you make sure that your goals are realistic. Don’t overwhelm yourself by aiming for drastic changes that will be ...